LI GAMING aims to handle payment and order issues fairly. Refund requests are reviewed against the order status, payment confirmation, and whether the ordered service was delivered.
When a refund may be considered
- A payment was charged more than once for the same order.
- A payment is confirmed, but the paid order was not delivered or fulfilled.
- A verified payment or technical error prevented the order from being processed correctly.
When a refund may not be available
Refunds are not normally available after the ordered digital service or item has been fully delivered, redeemed, activated, or used, except where a verified service failure or applicable requirement supports a different outcome. Each request is reviewed individually.
How to request a refund
- Contact LI GAMING support and provide your order ID.
- Include the payment transaction/reference number and a brief description of the issue. A payment screenshot can help with verification.
- We will check the order and payment records and respond with the outcome or any additional information needed.
When a refund is approved, it will generally be sent through the original payment channel where supported. The time for funds to appear depends on the payment provider. Submitting a request does not itself guarantee approval.
For help, use the Contact Us page or WhatsApp support. Please do not post account passwords in public messages.
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